Effective Date: [14 OCT 2026]

The information provided on the myhajjumrah.com website is intended to provide general information about Hajj and Umrah travel services, packages, and related arrangements.

We make reasonable efforts to keep the information on our website accurate and up to date. However, certain travel, government, airline, hotel, visa, permit, and pilgrimage requirements may change, and website information may not always reflect the most recent changes.

1. Website & Package Information

• Information displayed on our website, including package descriptions, prices, photographs, itineraries, hotel information, and other travel details, is provided for general informational purposes.
• Website content, indicative prices, availability, photographs, and sample itineraries should not be considered a substitute for your confirmed booking documentation.
• A package is subject to availability and is not confirmed until myhajjumrah.com provides written confirmation.
• Only the services expressly stated in your confirmed booking or package confirmation are included.
• Photographs and images may be illustrative and may not represent the exact room, vehicle, property, or service ultimately provided.
• Prices and availability may change before a booking is confirmed.
• If an error or omission is identified, we may correct the information and communicate any material change as appropriate.

2. Hajj & Umrah Requirements

Hajj and Umrah travel is subject to requirements established by relevant government authorities, including requirements relating to:

• Visas
• Permits
• Eligibility
• Health and vaccination requirements
• Travel documentation
• Entry requirements
• Access to pilgrimage sites
• Accommodation and transportation arrangements
• Other applicable pilgrimage procedures

Government authorities are responsible for determining whether a traveller is eligible for a particular visa, permit, pilgrimage service, or entry.

Submitting an enquiry, making a payment, purchasing a package, or receiving visa or permit assistance from myhajjumrah.com does not guarantee:

• Visa approval
• Permit approval
• Entry into Saudi Arabia
• Permission to perform Hajj or Umrah
• Access to a particular religious site
• Approval of any government application

Travellers should verify current official requirements applicable to their nationality, residence, and travel dates.

myhajjumrah.com does not imply any government affiliation, endorsement, authorization, or official relationship merely by providing links to government or official platforms.

3. Changes in Travel & Pilgrimage Conditions

Hajj and Umrah travel may be affected by circumstances outside our reasonable control, including changes to:

• Government regulations
• Visa or permit procedures
• Pilgrimage requirements
• Airline schedules
• Hotel availability
• Transportation arrangements
• Religious-site access
• Security requirements
• Weather conditions
• Road closures
• Crowd-management measures
• Other operational or governmental restrictions

Where such changes affect a confirmed package, we will handle the matter in accordance with the applicable booking terms, supplier conditions, and applicable law.

4. Health & Medical Information

Information provided on our website regarding health, travel preparation, vaccinations, medical considerations, or physical requirements is intended for general informational purposes only.

Such information is not medical advice and should not replace advice from a qualified healthcare professional.

Pilgrimage travel may involve walking, standing, heat, crowds, stairs, long waiting periods, and other physically demanding conditions.

Travellers should consult an appropriate healthcare professional regarding their individual circumstances before travelling and should comply with applicable health and vaccination requirements.

5. Religious Information

General religious or pilgrimage-related information provided through our website is for informational purposes.

It is not intended to replace guidance from a qualified religious scholar, adviser, or appropriate religious authority.

Travellers should seek appropriate religious guidance for questions concerning religious obligations, rituals, practices, or individual circumstances.

6. Flights, Hotels & Third-Party Services

Flights, hotels, transportation, visa/permit services, and other components of a Hajj or Umrah package may be provided by independent third-party suppliers.

Their services may be subject to their own terms, conditions, operational requirements, and policies.

Flight schedules, hotel availability, transportation arrangements, and other supplier services may change.

myhajjumrah.com will remain responsible for the services and obligations assigned to it under the confirmed package and applicable law.

7. External Links

Our website may contain links to official government websites, travel suppliers, service providers, or other third-party websites.

These links may be provided for convenience or informational purposes.

We do not control the content, availability, privacy practices, or policies of independent third-party websites.

A link to an external website does not, by itself, constitute an endorsement, affiliation, authorization, or partnership with that organization.

Travellers should review the applicable terms and privacy policies of third-party websites before providing personal information or relying on information published there.

8. No Guarantee of a Particular Travel Experience

Travel conditions can vary based on circumstances such as weather, traffic, crowd levels, operational changes, government restrictions, and supplier availability.

Accordingly, we cannot guarantee uninterrupted access to every location, a particular route, a specific room or vehicle, an exact schedule, or any particular religious or travel experience unless expressly confirmed as part of the booking.

9. Relationship with the Terms & Conditions

This Disclaimer should be read together with the myhajjumrah.com Terms & Conditions, Privacy Policy, Cookie Policy, and the applicable package confirmation.

If there is a conflict between this Disclaimer and the confirmed booking terms, the applicable contractual terms and mandatory legal rights will govern.

10. Updates to This Disclaimer

We may update this Disclaimer when our services, website content, or applicable requirements change.

The Effective Date shown at the beginning of this Disclaimer indicates when it was last updated.

11. Contact Us

If you have questions regarding this Disclaimer or the information provided on our website, please contact:

myhajjumrah.com

Address: 1 W Winter St., Suite 201, Delaware, OH 43015, USA
Phone: +1-866-478-0435
Email: Care@myhajjumrah.com