Effective Date: [14 OCT 2026]

myhajjumrah.com ("myhajjumrah.com," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you use our website, contact us, request information, or book Hajj or Umrah travel services.

This Privacy Policy explains what information we may collect, how we may use it, when we may share it, how we protect it, and the choices available to you.

1. Who Is Responsible for Your Information

myhajjumrah.com

1 W Winter St., Suite 201
Delaware, OH 43015, USA

Phone: 866-478-0435
Email: Care@myhajjumrah.com

myhajjumrah.com is responsible for the personal information it processes in connection with its website, enquiries, bookings, customer support, and Hajj and Umrah arrangements.

Certain airlines, hotels, visa/permit providers, transportation companies, payment providers, and other travel suppliers may process your information independently and may have their own privacy policies.

2. Information We May Collect

Depending on the services you request or book, we may collect information such as:

• Full name and contact information
• Email address and telephone number
• Date of birth
• Nationality and country of residence
• Passport and travel-document information
• Visa or permit-related information and documents
• Travel dates and itinerary information
• Flight, hotel, transportation, and package details
• Booking and payment status
• Correspondence and communications with us
• Emergency contact information, where required
• Accessibility or mobility requirements, where relevant to your travel arrangements
• Health, vaccination, or medical-assistance information where necessary for travel arrangements and permitted by applicable law
• Information required for Hajj or Umrah arrangements
• Information submitted through forms, enquiries, or other communications

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, general website usage information, and cookie or similar technology information, depending on the technologies actually used on our website.

Please provide only information that is necessary and accurate. If you provide information belonging to another traveller, you should have the appropriate authority to provide that information.

3. How We Collect Information

We may collect information:

• Directly from you when you contact us or request a package
• When you submit an enquiry or booking request
• When you provide information during the booking process
• Through communications such as email or telephone
• From an authorized person making a booking on behalf of a traveller
• From airlines, hotels, transportation providers, visa/permit providers, or other travel suppliers involved in your booking
• From payment or service providers where necessary to process your booking
• Automatically through website technologies such as cookies or similar technologies, where used

4. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests
• Prepare and provide Hajj or Umrah package quotations
• Process and manage bookings
• Arrange flights, accommodation, transportation, and other package services
• Assist with visa or permit-related processes where applicable
• Communicate booking confirmations, changes, reminders, and travel information
• Process or facilitate payments
• Provide customer service and assistance before and after travel
• Meet applicable legal, regulatory, accounting, immigration, or governmental requirements
• Help prevent fraud, misuse, or unauthorized activity
• Maintain business and booking records
• Improve our services and website
• Send marketing communications where permitted by applicable law and, where required, with your consent

We do not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Hajj & Umrah and Sensitive Information

Hajj and Umrah arrangements may require information that can be sensitive or specially protected under applicable privacy laws.

For example, certain information concerning religious pilgrimage, health, vaccination status, accessibility, or medical assistance may be required to arrange your travel.

We will request such information only when reasonably necessary for the relevant service, travel arrangement, legal requirement, or other permitted purpose.

Where applicable law requires additional consent or another legal condition for processing sensitive information, we will follow the applicable requirement.

You should not provide unnecessary medical or other sensitive information through general website forms or ordinary email.

6. Information We Share

We may share necessary information with parties involved in providing or supporting your Hajj or Umrah arrangements, including:

• Airlines and other transportation providers
• Hotels and accommodation providers
• Ground transportation and transfer providers
• Visa and permit service providers
• Authorized pilgrimage service providers
• Tour operators or local service providers
• Payment processors and financial service providers
• Technology, hosting, communication, or customer-support providers
• Professional advisers or service providers where necessary
• Government authorities, regulators, courts, or law-enforcement authorities where legally required

We share only information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with the relevant service provider.

Independent suppliers may process your information under their own privacy policies and legal obligations.

7. International Transfers

Because Hajj and Umrah travel involves international travel, your personal information may need to be shared with or processed by travel suppliers, service providers, or authorities located outside the United States, including in Saudi Arabia and other countries relevant to your itinerary.

The privacy laws of those countries may differ from the laws applicable in the United States.

Where applicable law requires specific safeguards for international transfers, we will use the safeguards required by that law.

8. Payment Information

Payments may be processed through third-party payment providers.

We do not ask customers to send full payment card details or card security codes through ordinary email or unsecured communications.

The payment information actually collected or accessible to us depends on the payment method and provider used for your transaction.

Payment providers may process payment information under their own privacy policies and security procedures.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and, where applicable, support analytics or marketing activities.

The specific cookies and technologies used may change over time.

You may be able to manage or restrict cookies through your browser or through available website cookie controls. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or similar technologies.

10. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our services, packages, offers, or other travel-related communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as booking confirmations, payment information, itinerary updates, or important travel notices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining booking and business records, meeting legal or regulatory requirements, resolving disputes, and protecting our legal interests.

The actual retention period may vary depending on the type of information and the reason it was collected.

Passport, visa, health, or other sensitive documents will be retained only for as long as reasonably necessary for the relevant travel arrangement or applicable legal or business requirements, after which they may be securely deleted or anonymized where appropriate.

Where information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal or operational requirements.

12. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Access to personal information may be limited to personnel or service providers who need the information for legitimate business or travel-related purposes.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate steps and provide notifications where required by applicable law.

13. Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information, subject to applicable exceptions
• Request restriction of certain processing
• Object to certain uses of your information
• Request portability of certain information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy request, contact:

Email: Care@myhajjumrah.com
Phone: 866-478-0435

We may need to verify your identity before completing certain requests to protect your information.

14. Children and Minor Travellers

Hajj and Umrah bookings may include travellers who are under the age of 18.

When a minor is included in a booking, information may be collected where reasonably necessary to arrange travel, accommodation, transportation, visa or permit requirements, or other services.

The person making the booking on behalf of a minor is responsible for providing accurate information and having the appropriate authority to provide it.

We do not knowingly collect children's information for unrelated purposes or use it for marketing where prohibited by applicable law.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

This Privacy Policy does not govern the privacy practices of independent third parties. Airlines, hotels, payment providers, visa/permit providers, transportation companies, and other suppliers may have their own privacy policies.

We encourage you to review the privacy policy of any third-party service you choose to use.

16. Fraud Prevention, Legal Compliance & Disclosures

We may use or disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Meet immigration, visa, permit, or travel requirements
• Prevent fraud or unauthorized transactions
• Protect the rights, safety, and property of our customers, employees, suppliers, or business
• Establish, exercise, or defend legal claims
• Enforce applicable agreements and policies

We will make such disclosures only as permitted or required by applicable law.

17. Business Transfers

If myhajjumrah.com undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

myhajjumrah.com

Address: 1 W Winter St., Suite 201, Delaware, OH 43015, USA
Phone: +1-866-478-0435
Email: Care@myhajjumrah.com

We will review privacy-related requests and respond in accordance with applicable law.