Effective date: [14 OCT 2026]

About us 

These terms apply to Hajj and Umrah packages booked with [Legal Agency Name], trading as [Agency Brand], through https://myhajjumrah.com/, our office, or authorised sales channels. “We”, “us”, and “our” refer to the agency; “you” refers to the customer and travellers covered by the booking. The written booking confirmation identifies whether we act as package organiser, retailer, or disclosed agent for another provider, together with the responsible contracting party. Our legal responsibilities depend on our actual role and applicable law, not merely the description used in a confirmation.

Hajj & Umrah Package Terms & Conditions

These Terms & Conditions apply to all Hajj and Umrah packages booked through myhajjumrah.com, including bookings made through our website, phone, email, office, or authorized representatives.

By making a booking or paying for a Hajj or Umrah package, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Package Booking & Confirmation

• A quotation, inquiry, or package estimate does not constitute a confirmed booking.
• Your package is confirmed only after the required payment has been received and written booking confirmation has been issued by myhajjumrah.com.
• The booking confirmation will specify the applicable travel dates, package price, accommodation, flights, transportation, meals, visa/permit assistance, and other included services.
• Please carefully review all names, passport details, travel dates, accommodation details, and package inclusions immediately after receiving your confirmation.
• Any errors or corrections requested after confirmation may be subject to airline, hotel, supplier, government, or administrative charges, where applicable.
• The lead traveller is responsible for ensuring that all members of the travelling group are aware of these Terms & Conditions.

2. Package Inclusions & Exclusions

Only services expressly stated in the confirmed package itinerary are included.

Depending on the selected package, inclusions may include:

• Round-trip or specified international/domestic flights
• Hotel accommodation
• Airport and/or intercity transfers
• Ground transportation during the pilgrimage
• Meals, where specifically mentioned
• Hajj or Umrah visa/permit assistance, where applicable
• Ziyarat or specified visits, where mentioned
• Group coordination or guide services, where stated
• Other services specifically listed in the package confirmation

Unless specifically stated as included, the following are generally excluded:

• Travel insurance
• Vaccinations, medical expenses, or medical treatment
• Personal expenses
• Excess or additional baggage charges
• Optional excursions or activities
• Additional hotel nights
• Early check-in or late check-out
• Room upgrades
• Personal transportation
• Qurbani/Sacrifice arrangements unless expressly included
• Government, visa, permit, airport, or supplier charges not included in the confirmed package
• Any service not specifically mentioned in the booking confirmation

The final booking confirmation will determine the exact inclusions and exclusions applicable to your package.

3. Package Pricing & Payments

• Package prices are based on the itinerary, services, occupancy, and availability confirmed at the time of booking.
• A deposit or full payment may be required to secure your package, as specified during booking.
• The remaining balance must be paid by the stated due date.
• Failure to make the required payment on time may result in cancellation of the booking or loss of availability, subject to the applicable cancellation terms.
• Any applicable supplier, airline, hotel, visa, permit, or government charges will be communicated where applicable.
• Prices and availability may change before a booking is confirmed.
• Once a package is confirmed, any permitted price adjustment will be handled in accordance with the booking terms and applicable law.
• Payments should only be made through officially authorized myhajjumrah.com payment channels.

4. Hajj & Umrah Visa / Permit Requirements

• Each traveller is responsible for providing accurate and complete passport, identification, visa, and other required documentation within the required timeframe.
• myhajjumrah.com may provide visa or permit assistance where included in the package; however, approval is ultimately determined by the relevant government authorities.
• Visa or permit assistance does not guarantee approval, entry into Saudi Arabia, permission to perform Hajj or Umrah, or access to any religious site.
• Hajj and Umrah have different visa, eligibility, permit, and booking requirements. An Umrah, tourist, visit, or other visa should not be considered authorization to perform Hajj.
• Government regulations, eligibility requirements, quotas, application deadlines, health requirements, and pilgrimage procedures may change.
• Travellers are responsible for complying with the current requirements applicable to their nationality, residence, and travel dates.
• If a visa or permit is refused, delayed, withdrawn, or otherwise unavailable, available options and applicable refunds will be determined according to the booking terms, supplier policies, and applicable law.
• Any documented non-refundable government, visa, permit, or supplier charges may apply where legally permitted and disclosed.

5. Flights & Airline Conditions

• Flights included in the package are subject to the operating airline's applicable Conditions of Carriage, fare rules, baggage policies, and operational requirements.
• Flight schedules, routes, aircraft, departure times, and baggage allowances may change.
• Travellers are responsible for arriving at the airport on time and complying with airline check-in and boarding requirements.
• Missed flights, no-shows, denied boarding, or failure to comply with airline requirements may result in additional charges or loss of services, subject to applicable airline rules.
• Baggage allowance and excess baggage charges are determined by the applicable airline and fare type.
• Connecting flights or flights operated by multiple carriers may have different baggage and ticketing conditions.
• Zamzam water transportation is subject to the rules of the applicable airline, airport, and authorities.

6. Hotel Accommodation

• Hotel accommodation is provided according to the hotel name, category, room type, occupancy, and dates specified in the confirmed package.
• Hotel star ratings and classifications may be based on the applicable local classification system.
• Room types, bed configurations, views, amenities, and exact room locations are subject to hotel availability unless specifically guaranteed in writing.
• Check-in and check-out times are determined by the hotel.
• Early check-in and late check-out are subject to availability and may involve additional charges.
• Hotel proximity to Haram or other religious sites may vary depending on entrances, road closures, crowd conditions, transportation restrictions, and access routes.
• If a confirmed hotel becomes unavailable due to circumstances such as overbooking, closure, or operational issues, myhajjumrah.com may arrange a suitable alternative where reasonably possible.
• Any material accommodation change will be communicated to the traveller and handled in accordance with the booking terms and applicable law.

7. Transportation & Transfers

• Transportation and transfers are provided only as specified in the confirmed package.
• Vehicle type, transportation schedule, pickup locations, and routing may be subject to operational requirements.
• Transfer times may be affected by traffic, road closures, crowd restrictions, weather, security measures, or government regulations.
• Travellers must follow the instructions of transportation providers and group coordinators.
• Any transportation service not specifically included in the package will be at the traveller's own expense unless otherwise agreed.

8. Meals & Other Package Services

• Meals are included only where expressly stated in the package.
• Meal timings, menus, restaurants, and meal arrangements may be changed by the hotel or service provider due to operational circumstances.
• Special meal requests or dietary requirements should be communicated before travel and are subject to availability.
• Optional services, excursions, upgrades, and additional activities are not included unless specifically stated in the booking confirmation.

9. Health, Medical & Accessibility Requirements

• Travellers are responsible for complying with applicable Saudi Arabian and airline health, vaccination, and medical requirements.
• Travellers should obtain appropriate medical advice before undertaking pilgrimage travel.
• Hajj and Umrah may involve substantial walking, standing, heat, crowds, stairs, long waiting periods, and physically demanding conditions.
• Travellers should inform myhajjumrah.com before booking of any accessibility, mobility, dietary, or assistance requirements so that available arrangements can be assessed.
• Special assistance is subject to availability unless specifically confirmed in writing.
• Medical treatment, hospital expenses, medication, evacuation, and other medical costs are the traveller's responsibility unless covered by applicable insurance.
• Travel insurance is recommended and should provide appropriate coverage for medical treatment, emergency assistance, cancellation, and travel disruption.

10. Changes Requested by the Traveller

• Requests to change travel dates, passenger names, accommodation, room type, flights, transportation, or other package components are subject to availability and applicable supplier, airline, hotel, visa, and permit rules.
• Changes may result in additional charges.
• Before processing a requested change, myhajjumrah.com may provide the applicable revised price and charges for approval.
• Name changes, passenger substitutions, or transfer of bookings may be restricted by airlines, hotels, government authorities, visa rules, or other suppliers.
• A change to one component of a package may affect other components and their respective cancellation or amendment conditions.

11. Cancellation by the Traveller

• Cancellation requests must be submitted through the contact details provided by myhajjumrah.com and should include the booking reference and traveller information.
• The effective cancellation date will be based on when the cancellation request is received and acknowledged, subject to applicable law.
• Cancellation charges will depend on the package terms, cancellation date, and applicable airline, hotel, visa, permit, transportation, and other supplier conditions.
• Any applicable cancellation schedule and charges will be communicated at the time of booking or included in the booking confirmation.
• Certain package components may be non-refundable where the applicable supplier or government authority has imposed a lawful non-refundable charge.
• Cancellation of one component may affect the availability or pricing of other components within the package.
• Refunds, where applicable, will be calculated after deducting lawful and applicable charges.

12. Refunds

• Where a refund is due, it will be processed according to the applicable booking terms, supplier policies, payment method, and applicable law.
• Refund amounts may vary depending on the refundable portion of flights, accommodation, transportation, visa/permit services, and other package components.
• Supplier processing times and payment-provider or banking timelines may affect the time required for a refund to reach the traveller.
• myhajjumrah.com will provide an itemized refund calculation where applicable.
• A refund will not automatically include charges that have already been paid to government authorities, airlines, hotels, or other suppliers where such charges are lawfully non-refundable.
• Where applicable law provides mandatory refund rights, those rights will prevail over conflicting package conditions.

13. Changes or Cancellation by myhajjumrah.com / Suppliers